dlb24 Privacy Policy

dlb24 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This privacy policy explains how dlb24 collects, uses, stores, and where necessary shares your information with third parties.

By using our platform dlb24.cam or accessing our services, you agree to the terms described in this privacy policy. This policy applies to all our services, websites, and mobile platforms.

We only collect the information that is necessary to provide you with a secure and quality service. We classify the information we collect into the following categories:

• Full name and date of birth (for age verification)
• Email address and username
• Current address and country
• National ID card or passport details (during the KYC process)

• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Deposit and withdrawal history
• Balance and bonus information

• IP address and device type
• Browser type and version
• Cookie data and session information
• Browsing activity and log data on the platform

• Betting history and preferred game information
• Win and loss records
• Session duration and activity patterns

dlb24 collects your information in the following ways:

• Registration process: When you create an account on dlb24, the information you provide is collected directly.
• When completing transactions: Financial information needed during deposits or withdrawals via bKash, Nagad, or Rocket is collected at that time.
• KYC verification process: National ID card or passport details are collected to confirm your identity.
• Automated technology: When you use our platform, certain information is automatically collected through cookies, web beacons, and log files.
• Support contact: When you reach us through our 24/7 live chat support or by email, that conversation may be recorded.

dlb24 uses the information it collects only for the following lawful purposes:

• Account management: Information is used to create, verify, and manage your account.
• Processing financial transactions: To complete deposits and withdrawals securely and to prevent fraudulent activity.
• Age and identity verification: To ensure that services are provided only to those aged 21 and above.
• Service improvement: For analytical purposes to improve your experience and develop new features.
• Customer support: To resolve your issues and requests quickly.
• Ensuring responsible gaming: To identify problematic gaming patterns and provide timely support.
• Security and fraud prevention: To keep the platform protected from unauthorized access and fraudulent activity.
• Meeting legal obligations: To comply with applicable laws and regulations and to respond to requests from relevant authorities.

dlb24 does not sell your personal information to third parties. However, in certain situations we may share your information:

Information necessary for operations may be shared with trusted service providers such as payment processors (bKash, Nagad, Rocket), technology infrastructure, and security services. These partners operate under strict confidentiality agreements.

We may be required to disclose information under court orders, lawful requests from government authorities, or to comply with applicable law.

In the event of a merger, acquisition, or transfer of our business assets, your information may be transferred. You will be notified in advance in such cases.

dlb24 uses cookies to improve your browsing experience and to ensure the security of the platform. The types of cookies we use are:

• Essential cookies: These are necessary for the basic functioning of the platform, such as maintaining your login session.
• Functionality cookies: Used to remember your preferences, language settings, and customizations.
• Analytics cookies: Used to review how the platform is used and to improve the quality of our services.
• Security cookies: Used to detect fraudulent activity and to keep your account secure.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working.

dlb24 protects your personal and financial information with the highest level of security. Our security measures include:

• SSL encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Secure data storage: Your information is stored in encrypted databases and is protected from unauthorized access.
• Access controls: Only authorized personnel can access your information, and only when necessary to perform their duties.
• Regular security reviews: Our security systems are regularly tested and updated.
• Two-Factor Authentication: This feature is available to keep your account more secure.

dlb24 retains your information only for as long as necessary. Retention policies differ depending on the type of information:

• Account information: Retained for as long as your account is active and for a limited period after it is closed.
• Financial transaction records: Retained for a specified period in compliance with legal obligations.
• KYC documents: Retained after identity verification is complete in accordance with applicable regulations.
• Support conversations: Kept for a set period to help improve service quality and resolve disputes.
• Technical log data: Retained for a limited period for security purposes.

Once the specified retention period has passed, we securely delete your information or anonymize it so that your identity can no longer be identified.

If you have an account with dlb24, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to object: You have the right to object to the use of your information for specific reasons.
• Right to portability: You can request to receive your information in a readable format.
• Withdrawal of consent: You can withdraw your consent at any time, though this will not affect any processing that has already taken place.

dlb24 services are intended only for those aged 21 and above. We do not knowingly collect any information from minors. We verify age at the time of registration, and if any person has registered using false information, their account will be closed immediately and the information collected will be deleted.

If you are aware that a minor has registered on our platform, please inform our support team immediately.

dlb24 may review and update this privacy policy from time to time. For any significant changes, we will:

• Display the date of the update on this page
• Send a notification to your registered email
• Inform you of the new policy when you log in to the platform

If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the changes. If you do not agree with the new policy, you can contact our support team to request that your account be closed.

If you have any questions, concerns, or requests about this privacy policy, please contact us directly. Our team is always ready to assist you in Bengali.

You can visit any dlb24-related page: About Us, Terms and Conditions, Responsible Gaming, and FAQ.