Responsible Gaming at dlb24 —
Your safety is our priority
Gaming should always be a source of enjoyment — our protection tools, age limit policy and support services are here for you.
What is responsible gaming and why does it matter?
dlb24 believes that online gaming is entertainment — a hobby, not a source of income. Responsible gaming means playing while being aware of your budget, time and mental state. Our platform has a number of effective tools and policies to protect users and help you stay in control at all times.
If gambling is no longer fun and becomes a source of stress or anxiety, that can be a sign of a problem. We want all our players to play consciously and enjoyably. On this page you will find out how to keep yourself safe, which tools to use and where to get help if needed.
Please note: Only individuals aged 21 or above may play at dlb24. Opening an account or playing as an underage person is strictly prohibited.
21+ Age Limit and Identity Verification
You must be at least 21 years old to join dlb24. We verify age at registration and may request additional identification documents if needed. This is not just a legal requirement — it is our commitment to keeping underage individuals away from gaming.
If there are any minors in your household, please keep your account details away from them. Make a habit of logging out and keep your password secure.
- Age verification is mandatory at registration
- Underage accounts are closed immediately
- Identity verification (KYC) process is secure
- Suspicious accounts are investigated
For adults only
Only those aged 21 or above may play at dlb24. This rule is strictly enforced.
Protection Tools — in your control
Our platform offers a number of effective tools to help you play consciously and safely.
Set your deposit amount
You can set a daily, weekly or monthly maximum deposit limit. Once set, the limit takes effect immediately, and increasing it requires a waiting period — which prevents impulsive over-depositing.
Cooling-Off Period
If you feel you need a break, you can temporarily close your account for 24 hours, 7 days or 30 days. During this time no deposits or bets can be placed.
Long-Term Self-Exclusion
If gaming becomes a serious problem, you can permanently close your account for 6 months or more. Once you make this request, we act quickly.
Control your session bet amount
Decide in advance how much you want to bet in each session. Our system will send you a warning if you exceed your limit, reducing the risk of excessive play.
Time and transaction alerts
After you have been playing for a set amount of time, dlb24 will show you a message — how long you have been playing and how much you have deposited. This reminds you of your actual situation.
24/7 Bengali Live Chat
For any issue, our Bengali-speaking support team is available around the clock. Contact us via live chat or email us at [email protected].
Recognise the warning signs of a gambling problem
Gambling should be enjoyable. But sometimes it can get out of control. If you notice the following signs in yourself, it is time to seek help:
Financial pressure
Repeatedly playing to recover lost money, gambling with borrowed money or breaking into savings — these are danger signals.
Wasting time
Playing much longer than planned, neglecting other tasks or cutting sleep to game.
Social withdrawal
Hiding your gaming habits from family and friends, causing problems in relationships.
Emotional instability
Feeling restless or irritable when unable to play, losing focus due to thoughts of gaming.
If any of the above signs apply to you, please contact us through our 24/7 live chat. We will guide you toward the right support.
How to activate deposit limits and self-exclusion
Log in to your account
Log in to your dlb24 account and go to the profile or settings menu.
Open the "Responsible Gaming" section
Look for the "Responsible Gaming" option inside settings.
Choose your limits
Set your daily, weekly or monthly deposit limit. You can also activate a time-out or cooling-off period if you wish.
Confirm
Save your changes. The deposit limit will take effect immediately.
Get support assistance
For self-exclusion or permanent account closure, contact us directly via live chat or at [email protected]. We will process your request promptly.
Frequently Asked Questions
Answers to common questions about responsible gaming
Play safely, enjoy
Play all dlb24 games in a completely safe environment. If you have questions, check our FAQ or contact us directly.