dlb24 Terms and Conditions
Please read these terms carefully before using the dlb24 platform — this is a binding agreement between you and us.
These terms and conditions ("Terms") apply to all services, games, and promotional offers on the dlb24 platform. By using the platform, you are automatically considered to have accepted these Terms.
General Provisions
Section 1
1.1 Parties to the Agreement
These Terms form a legally binding agreement between dlb24 ("Platform", "we", "us") and any person who has registered on dlb24 or is using its services ("User", "you").
1.2 Right to Amend Terms
dlb24 reserves the right to change or update these Terms at any time. Continued use of the platform after changes take effect will be considered acceptance of the revised Terms. We will make reasonable efforts to notify users of significant changes.
1.3 Language
These Terms are written in Bengali. In the event of any conflict, the Bengali version shall be considered authoritative.
Account Eligibility and Registration
Section 2
2.1 Age Requirement
You must be at least 21 years old to register and use gaming services on dlb24. If a minor uses the platform, we reserve the right to close their account at any time and the associated balance may be forfeited.
2.2 Single Account
Each person may create only one account. If the same person operates multiple accounts, all accounts will be permanently closed and any bonuses received will be considered void.
2.3 Accuracy of Information
You are required to provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information may result in account closure and forfeiture of funds. dlb24 may request necessary documents for identity verification (KYC) at any time.
2.4 Account Security
It is your responsibility to keep your username and password confidential. Sharing login credentials with third parties is strictly prohibited. If you suspect unauthorized access to your account, notify the support team immediately.
Deposit and Withdrawal Policy
Section 3
3.1 Accepted Payment Methods
dlb24 currently supports the following payment methods:
- bKash
- Nagad
- Rocket
Deposits from third-party accounts are not accepted — deposits and withdrawals must be made from an account in the same name.
3.2 Minimum Limits
Minimum deposit amount: ৳200 (all methods).
Minimum withdrawal amount: ৳500.
3.3 Withdrawal Process and Timeframe
Approved withdrawals are generally completed within 5 to 30 minutes. However, this time may increase if additional verification is required. dlb24 reserves the right to suspend any withdrawal if fraud is suspected.
3.4 Anti-Money Laundering
dlb24 is committed to preventing money laundering. If suspicious financial activity is identified, an account may be temporarily suspended for investigation. We may be required by applicable law to provide information to authorities.
Bonuses and Promotional Offers
Section 4
4.1 Welcome Bonus
New users will receive a 200% bonus of up to ৳20,000 on their first deposit. To receive this bonus, the first deposit after registration must meet the eligible amount.
4.2 Wagering Requirements
A 20x wagering requirement applies to all bonuses. This means withdrawals from bonus funds are not permitted until a wager equal to 20 times the bonus amount has been placed. If the wagering requirement is not met, the bonus balance may be forfeited.
4.3 Bonus Abuse
Bonus abuse (bonus hunting, claiming bonuses across multiple accounts, exploiting system vulnerabilities) is strictly prohibited. If such activity is identified, the bonus and any associated winnings will be voided.
4.4 Changes to Promotional Offers
dlb24 reserves the right to change, suspend, or cancel any promotional offer at any time. Additional terms may apply to specific promotions — these will be stated separately with each offer.
VIP Program and Cashback
Section 5
5.1 VIP Tiers
The dlb24 VIP program has three tiers:
- Bronze: up to 0.3% cashback per week.
- Silver: up to 0.5% cashback per week.
- Gold: up to 0.8% cashback per week.
You can move up to a higher tier through regular and active play.
5.2 Cashback Payments
Weekly cashback is added to your account at a set time each week. The applicable wagering requirement must also be met for cashback bonuses.
5.3 Changes to VIP Benefits
dlb24 reserves the right to change VIP benefits, cashback rates, and tier advancement criteria at any time. We will make reasonable efforts to notify VIP members before changes take effect.
Gameplay Rules
Section 6
6.1 Fair Play
All games on dlb24 are conducted fairly. Using any software, bots, scripts, or other technology to manipulate game outcomes is strictly prohibited.
6.2 Technical Errors
If an abnormal win occurs due to a technical error or bug, dlb24 reserves the right to void that win. Once an error is identified, the related transactions will be reviewed.
6.3 Provider Terms
All game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, have their own terms and conditions. In addition to dlb24's terms, the relevant provider's terms may also apply to you.
6.4 Disconnection
dlb24 is not responsible if your internet connection is lost during a game. Game outcomes will be determined based on server-side logs.
Prohibited Activities
Section 7
7.1 List of Prohibited Conduct
The following activities are strictly prohibited on dlb24:
- Assisting minors in using the platform.
- Using a third party's account or payment method.
- Creating multiple accounts to collect bonuses.
- Playing games using automated bots or software.
- Attempting to breach the platform's security systems.
- Harassing or threatening other users.
- Conducting money laundering or fraudulent financial activity.
7.2 Consequences of Violations
If you are found to be involved in any of the prohibited activities listed above, dlb24 reserves the right to close your account without notice, forfeit your balance, and take legal action if necessary.
Responsible Gaming
Section 8
8.1 Our Commitment
dlb24 believes in responsible gaming. We want our users to play for entertainment and to stay within their financial limits.
8.2 Self-Exclusion and Limit Setting
Users may set deposit limits, session time limits, or self-exclusion on their account if they wish. If you notify the support team about this, we will assist you.
8.3 Seeking Help
If you feel you may have a gaming problem, you are encouraged to seek professional help. For more information, visit our responsible gaming page.
Privacy and Security
Section 9
9.1 Data Collection and Use
dlb24 collects users' personal information solely for the purposes of providing services, verifying identity, and fulfilling legal obligations. Information is not sold to third parties. For more details, read our privacy policy.
9.2 SSL Encryption
The dlb24 platform uses SSL encryption to keep your personal and financial information secure. We are committed to maintaining a safe and reliable digital environment.
9.3 Cookies
Our website uses cookies to improve site functionality and personalize the user experience. You can manage cookies through your browser settings.
Intellectual Property and Copyright
Section 10
10.1 Ownership Rights
All content, design, logos, software, databases, and intellectual property on the dlb24 platform are the exclusive property of dlb24. Reproducing, distributing, or commercially using any content without prior written permission is prohibited.
10.2 User Content
If a user uploads any content (comments, images, reviews) to the platform, dlb24 reserves the right to publish, edit, or delete that content.
Limitation of Liability
Section 11
11.1 Service Guarantee
dlb24 strives to provide uninterrupted service, but services may be temporarily disrupted due to technical maintenance, cyberattacks, or other reasons. dlb24 is not liable for such disruptions.
11.2 Third-Party Services
dlb24 does not have full control over the operations of payment gateways (bKash, Nagad, Rocket) or game providers. dlb24 is not responsible for disruptions to these third-party services.
11.3 Gaming Losses
Wins and losses in gaming are entirely the user's own responsibility. dlb24 does not provide any compensation for financial losses arising from gaming.
Account Closure and Suspension
Section 12
12.1 Closure at the User's Request
You may close your account at any time by notifying the support team. Please make sure to withdraw your balance before closure — withdrawal may not be possible after the account is closed.
12.2 Closure or Suspension by dlb24
dlb24 reserves the right to close or suspend an account without notice for violations of these Terms, suspicious activity, or any legal reason. If a valid balance exists, it will be returned after verification.
12.3 Inactive Accounts
For accounts that have been inactive for a long period, dlb24 reserves the right to monitor the account and declare it inactive if necessary. Detailed terms will be communicated separately.
Dispute Resolution & Applicable Law
Section 13
13.1 How to Submit a Complaint
If you have any dispute or complaint, please notify our support team first. Contact support via 24/7 live chat or by email at: [email protected].
13.2 Dispute Resolution Timeframe
After receiving a complaint, we will investigate and respond as quickly as possible. Complex matters may require more time, and we will keep you informed of the progress.
13.3 Severability Clause
If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.
Contact & Support
Section 14
14.1 Support Channels
The dlb24 support team is available 7 days a week, 24 hours a day to assist you. Ways to get in touch:
- Live Chat: Direct 24/7 Bengali support on the platform.
- Email: [email protected]
14.2 For More Information
For any questions regarding these terms, please contact the support team. For answers to common questions, visit our FAQ page.
Reading and accepting these terms is mandatory
By using the dlb24 platform, you are considered to have accepted all of the above terms and conditions. If you have any questions, please contact the support team.